Top 5 Insurance Claims Made by Thai Companies in 2025
In 2025, Thai companies encountered a rapidly changing insurance environment marked by substantial claims across several sectors. These high-profile claims revealed vulnerabilities within the corporate ecosystem and reinforced the need for strong risk management practices.
Below are the five most significant insurance claims filed by Thai businesses in 2025.
1. State Audit Office Building Collapse: Billion-Baht Contractor All Risk Claim
On March 28, 2025, a 30-story State Audit Office (SAO) building under construction in Bangkok collapsed due to an earthquake. This catastrophic incident led to damages exceeding 1 billion baht. The building was insured under a Contractor All Risk (CAR) policy, with a total sum insured of 2.241 billion baht. Multiple insurers were involved, including Dhipaya Insurance, Bangkok Insurance, Southeast Insurance, and Viriyah Insurance.
Key Takeaways:
- Demonstrated the importance of CAR policies in construction.
- Triggered improvements in safety protocols and structural integrity assessments.
2. Motor Insurance Claims Reflects Improved Road Safety
In the first quarter of 2025, Thailand saw a notable decline in road accident insurance claims, aligned with a 24.8% drop in road accidents and a 12% decrease in fatalities during the Songkran festival period compared to the previous year. Despite this, motor insurance continues to dominate the Thai general insurance sector, accounting for the majority of premium income.
Key Takeaways:
- Improved Road Safety Measures Are Having an Impact
- Motor Insurance Remains the Backbone of Thailand’s General Insurance Sector
3. Health Insurance Copayment Clause Implementation
On March 20, 2025, a new regulation introduced copayment clauses in health insurance policies. Under the rule, policyholders submitting multiple claims for minor health issues within a policy year now pay between 30% to 50% of the treatment costs after a defined threshold is reached.
Key Takeaways:
- Aimed to control rising healthcare expenditures.
- Encouraged more prudent healthcare usage among insured individuals.
4. Travel Insurance Claims Soar with Tourism Boom
With the Thai travel insurance sector experiencing significant growth, 2025 saw a notable increase in claims related to trip cancellations, medical emergencies, and travel disruptions. The industry is poised for continued expansion as both inbound and outbound travel surges.
Key Takeaways:
- Proved the necessity of comprehensive travel coverage.
- Pushed insurers to develop more customized and flexible insurance products.
5. Cybersecurity Insurance Claims from Data Breaches
As digital transformation accelerated across Thai businesses, the frequency of cyberattacks and data breaches increased. This led to a spike in cybersecurity insurance claims, with companies turning to insurance solutions to manage potential data loss and compliance costs.
Key Takeaways:
- Emphasized the importance of integrating cyber insurance into risk management.
- Motivated insurers to enhance coverage offerings tailored to digital threats.
These claims in 2025 underscore Thailand’s evolving insurance needs and the crucial role insurers play in offering financial security amid growing uncertainties.
Frequently Asked Questions (FAQs)
What led to the implementation of copayment clauses in health insurance?
The rise in medical claims, especially for minor ailments, prompted the government to adopt copayment clauses to curb unnecessary spending and ensure long-term policy sustainability.
What was the impact of the SAO building collapse on the insurance industry?
The incident led to one of the largest CAR claims in recent years, prompting stricter evaluation of building designs and insurance underwriting for large infrastructure projects.
Why did travel insurance claims increase?
With a surge in travel following the pandemic, more travelers filed claims for unexpected disruptions, illness abroad, or cancelled bookings, stressing the importance of travel insurance.
